Serving marginalized clients inspires new Chief Technology Officer

by | Oct 25, 2022 | Staff Spotlight

Sergio Razo is passionate about infusing technology to continually find ways to support business operations that translate into efficiency and enhance customer experiences. He brings over 20 years of information technology and business management experience to his new role of Chief Technology Officer at LCS Northwest. He starts with the organization Nov. 3.

Sergio worked most recently as the Director of Information Technology Services with the King County Library System. He served previously as the IT Director for the Walla Walla School District and started his professional career at Central Washington University. He said a common denominator at his previous jobs and his new role is integrating technology resources to augment business operations and achieve strategic goals.

Sergio was attracted to LCSNW because of the broad portfolio of services we provide the community, especially our mental health, immigrant, and refugee work. He wants to contribute to the organization’s mission and help marginalized communities live better lives.

When asked what he sees on the horizon for the agency, he said cyber security is a hot topic across the industry and one that LCSNW must continue to address. He’ll also be looking at employee training resources. “Technology constantly evolves and it’s critical that employees have access to continuous training resources so that they can stay current and effective with the tools that serve our clients,” he said.

Sergio lives in the Sammamish area with his wife Victoria and three children. Moving from Eastern Washington to the Puget Sound area was a choice the family made during the COVID pandemic to be closer to family.

Away from work, Sergio enjoys classical and jazz music, hiking, and spending time with family and friends. He hopes LCSNW has plenty of potlucks so he can share what he calls “the best Mexican enchiladas you’ll find.”

He will be based at the SeaTac office.

“I am very excited for Sergio to come to Lutheran Community Services Northwest,” said David Duea, agency President and CEO. “He has the experience and mindset to help improve our systems to improve the employee experience. He also has a deep heart for our mission so it will be fun to see his passion and skill set go to work.”